Shipping & Returns

Shipping

When will my order ship?

It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Our average shipping time is 4 business days depending on the order’s destination.

  • Estimated shipping delivery times: USA 3-5 business days; Canada 5-10 business days. Europe 3-10 business days depending on the country.
  • Order never arrived: If your order didn’t end up arriving, be sure to let us know! First, please check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us a us through our contact form noting your order number. We’ll see what can be done to help.
Where do you ship to?
We ship all over the world. Please note that customs, duties, brokerage, and other fees may be applied to international orders. These fees are the customer’s responsibility.
Where do you ship from?

Our Supplier has fulfillment centres in the United States, Mexico, Canada, Australia and Europe. Depending on the shipping address and the product type the order will be fulfilled by the nearest fulfilment location.

Do you offer free shipping?
We offer free shipping on orders above $100.

Returns & Exchanges

What is your return policy?

Not the right fit? Items must be returned to us within 30 days of receiving your order. Please note, returns will only be accepted if the clothing is kept in its original condition.

  • Damaged items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please contact us at info@koav.ca within a week and include your order number in the subject line.
  • Wrong size If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at info@koav.ca or through our contact form and we’ll be happy to get things sorted as fas as possible.